Terms & Conditions

Last updated: June 2026

Definitions

  • Client: The natural person who books a treatment or makes use of the services of the massage practice.
  • Massage practice: The service provider who performs the massages.
  • Treatment: Any massage offered by the massage practice.

Applicability

These terms and conditions apply to all appointments, treatments and transactions between the massage practice and the client.

Appointments & Reservations

  • Appointments are made by phone, e-mail, the online booking system or in the practice.
  • The client receives a confirmation of the appointment. Without confirmation the appointment is not final.

Cancellation & No-show

  • Cancellation is free of charge up to 24 hours before the start of the appointment.
  • For cancellations within 24 hours, 100% of the fee will be charged.
  • In case of a no-show without notice, the full cost will be charged.
  • If you arrive late, the treatment time may be shortened; the full fee still applies.

Rates & Payment

  • Rates are visible on the website, the price list, or are communicated by message.
  • Payment is made directly when booking the treatment or after the treatment, in cash or by bank transfer.
  • Any claims with insurers are the responsibility of the client.

Health & Contraindications

  • The client is obliged to provide correct and complete medical information.
  • The massage practice reserves the right to refuse a treatment if there are medical risks (fever, contagious conditions, serious skin problems, etc.) or if the treatment is not considered safe or responsible.
  • Massages are not a substitute for medical care. In case of doubt, you will be referred to a doctor.

Hygiene

  • Both the therapist and the client must maintain good personal hygiene.
  • The massage practice ensures a clean, safe and hygienic environment.
  • The client should wash or shower beforehand if this is deemed necessary.

Liability

The massage practice is not liable for damage caused by:

  • incomplete or incorrect information from the client;
  • events beyond the control of the practice;
  • loss of or damage to personal belongings.
  • The client remains responsible for his/her own health.

Personal Data & Privacy

  • Personal data is treated confidentially in accordance with applicable privacy legislation.
  • Data is only used for administrative purposes.

Code of Conduct

  • Unwanted or sexually suggestive behaviour will not be tolerated.
  • In case of violation, the treatment is terminated immediately and costs are charged in full.
  • In case of a serious violation, a report may be filed with the authorities.

Gift Vouchers

  • Vouchers cannot be exchanged for cash.

Complaints

  • Complaints must be reported to the massage practice within a reasonable period.
  • The practice will strive for an appropriate solution.

Changes to the Terms

  • The massage practice has the right to amend these terms and conditions.
  • The most recent version always applies.